FAQs

Do I have to re-brand to be a part of the Regency Partner program?

No. In fact the key to how we beat the big box at their own game is to leverage your name and your roots in the local community We will provide the web content for complimentary product lines, but we will use your current identity, logo, colors, etc.

What about my existing technology and web site?

As part of your re launch, we will completely re-design your website with seamless integration into our propriety technology platform. You will no longer be captive to the “take it or leave it” approach common with many office products tech platforms.

What about my customer service?

Tap into our Raleigh, NC based client service team and free yourself up to sell or, keep it in house. It’s your choice.

Am I responsible for billing the customer? Several of my customers are geographically dispersed. How do I handle sales tax in other states?

We have a dedicated staff for managing the billing and sales tax process. We bill the customer on your behalf and they remit directly to you. And…we’ve tackled the sales tax problem so you don’t have to.

What type of training and support will you provide?

The strength of our franchise program is that we’ve made the mistake so you don’t have to. We’ve taken our sales, service, fulfillment and support experience and built an entire curriculum based on the way you like to receive information; live, written or via video library. Featured topics include basic sales and industry training.

Are there annual sales conferences or opportunities to benchmark with current strategic partners and agents?

Yes. We have annual sales conferences and once you are a partner, it is encouraged to participate in company events. In addition, we’ve created a financial performance benchmarking tool that will allow you to see how your KPI’s measure against the entire network. Furthermore, we provide a forum where you can tap into the knowledge of your peers – allowing you to make potential course corrections with confidence.